Case Studies

What delivery looks like, described honestly.

Institutional clients here rarely permit public attribution of identity or security programmes, so these engagements are described by sector and technical shape rather than by name. Written references are available under NDA during a procurement.

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What we can and cannot show

We can showTechnical architecture, delivery method, acceptance approach and lessons applied to the next project.
We cannot showClient names, project values, performance statistics and client logos without written permission.

On client names and figures. Institutional clients in Ethiopia generally do not permit public attribution of security-related or identity programmes. The engagements below are therefore described by sector and shape only, and no client logo, project value or performance statistic is published without written permission. Written references are available under NDA during a procurement process.

Representative engagements

What the work actually looks like

Three patterns that recur across our pipeline. Names, dates and figures are withheld; the technical shape of the work is accurate.

A tier-1 commercial bank in Addis Ababa

Digital account opening across branch and app

The bank had a working prototype and a regulatory position that required every onboarding decision to be reproducible after the fact. The work was less about adding capability than about making the existing flow auditable: identity capture at the counter and in the app, biometric verification against the enrolled record, and a decision trail that a supervisor or an auditor could reconstruct months later.

eKYCBiometricsProtected connectivityAudit trail

A federal public-sector service programme

Identity verification at distributed service points

Service points in several regions, connectivity that varied substantially between them, and operators who were not IT specialists. The design problem was the access layer: how to enrol reliably where the link is intermittent, and how to make a rejection explain itself to an operator with no training in biometrics.

IdentityBiometricsWireless accessMultilingual UI

A multi-site international mission

Estate-wide connectivity and reporting

A head office procurement process in another jurisdiction, a requirement for English-language documentation, and an estate where three locations generated most of the incidents. The work started with a survey of every site and a ranking of what was actually causing the failures, which turned out to be power and last-mile rather than capacity.

Site surveyManaged serviceRedundancy designEnglish SLAs

How we run a programme

Eight working practices that decide the outcome

Delivery discipline is less interesting than architecture and considerably more predictive of success.

A named technical owner from contract signature to handover. Not a shared mailbox, not a rotating account manager.
A written scope with exclusions. What is not included is stated as clearly as what is.
Acceptance criteria agreed before build, so that “done” is a test result rather than an opinion.
Weekly written progress covering done, next and blocked — the three things a sponsor actually needs.
Risks logged and owned, with a named person on each side and a review date, not a passive register.
Change control with cost and schedule impact stated before approval, so no change is agreed blind.
Documentation produced during delivery, not reconstructed at the end when the detail has been forgotten.
A structured handover with training records and an agreed support window.

“The measure of a delivery partner is what happens in month seven, when the original team has moved to another project and something unexpected breaks.”

OneContracting party across every layer you buy from us

NamedEscalation contacts in the signed service schedule

DocumentedEvery acceptance decision, retained by you

References

Need a reference for a bid?

We can arrange a reference call with a comparable institution, under NDA, as part of a formal procurement process.

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