VISP — Virtual Internet Service Provider

Enterprise internet where the engineers who control routing answer the phone.

Licence-backed connectivity for banks, ministries, campuses and missions: dedicated access, IP transit, Layer-2 backhaul, SD-WAN and managed operations — designed per site, reported per site.

Dedicated accessIP transitLayer-2 backhaulSD-WANManaged NOC

What we take on

  • Routing policyWe control it, so a policy change is a work order rather than a negotiation with a third party.
  • MonitoringOur own NOC view generates the reporting you receive, rather than a summary passed downstream.
  • Diversity designRedundant paths designed and tested at commissioning, not promised on a diagram.
  • Named escalationContacts written into the service schedule, not a general support inbox.
The difference

A licence, not a resold SIM

“ISP” is used loosely in this market. The distinction that matters to a bank or a ministry is who holds the licence, who owns the routing policy, and who answers when the link goes down.

Resale model
  • Capacity bought and passed on; routing stays with the upstream carrier.
  • One technical contact who must escalate to a third party.
  • Address blocks and reverse DNS controlled upstream.
  • Service reporting limited to what the carrier chooses to share.
eLON VISP
  • We hold the service-provider position and control routing policy.
  • Engineers who can change policy answer the phone directly.
  • Address management, reverse DNS and prefix handling under our control.
  • Monitoring and reporting generated from our own NOC view.
Service catalogue

What you can order

Individual services or a bundle. Bundles are priced and scheduled together, which is usually where the saving is.

Dedicated internet access

Committed bandwidth to a single organisation, sized to your traffic profile rather than a consumer package. Available over fibre, microwave or wireless depending on what the site can support.

SymmetricCommitted rateStatic addressing

IP transit and peering

Upstream capacity with the routing policy under our control. Useful where you need predictable paths to specific destinations, or address space and reverse DNS managed by someone who answers the phone.

Routing policyPrefix handlingReverse DNS

Layer-2 backhaul

Point-to-point capacity between your own sites where you want to run your own routing across the provider network. Common for inter-branch links and data-centre interconnection.

Inter-branchData-centre linksTransparent handoff

SD-WAN and policy

Multiple underlying links managed as one service, with application-aware routing so that your payment traffic and your video traffic do not compete by accident.

Link steeringPolicy per appCentral changes

Cloud and data-centre connect

Private connectivity between your premises, in-country hosting and overseas cloud regions, avoiding the variability of routing over the open internet.

Private pathsIn-country DCCloud regions

DDoS mitigation and filtering

Traffic scrubbing and rate controls for services that are publicly reachable, configured before an incident rather than during one.

ScrubbingRate controlPlaybook up front
How a circuit gets delivered

Four stages, each with an acceptance point

The stage your organisation signs off at is stated up front, so there is no ambiguity about when delivery ends.

01

Requirements survey

We visit or review every site, record available infrastructure and document the constraint that will decide the design — distance, line of sight, power, wayleave, or building access.

  • Site survey report and photographs
  • Bandwidth, latency and availability requirements per site
  • Named acceptance criteria for the finished service
02

Link and redundancy design

We produce the design you can circulate internally: media choice, diversity, routing, addressing, and what happens on failure of each element.

  • Logical and physical topology drawings
  • Redundancy and failover behaviour described explicitly
  • Bill of materials and equipment placement
03

Provisioning and acceptance testing

Build, commission, then test against the criteria agreed in stage one. Test results are handed to you, not retained internally.

  • Throughput, latency, jitter and packet-loss measurements
  • Failover test with observed switchover behaviour
  • Signed acceptance record per site
04

Operations and change control

Monitoring, incident handling and a documented change process. Capacity changes follow the same route as the original order.

  • Monitoring with threshold alerting
  • Incident records and periodic service reporting
  • Planned-change notification and rollback position
Service levels

Targets are set per tier, in writing

Publishing a single availability number for every service would be misleading — a protected fibre ring and a single microwave hop cannot honestly carry the same commitment. We set targets per service tier and state the measurement method alongside them.

Standard tier

Single-path service for sites where a planned interruption is inconvenient but survivable.

  • Business-hours fault desk, ticketed escalation
  • Remote diagnostics first, site attendance as required
  • Monthly service report

Protected tier

Diverse paths and monitored failover for branches, data centres and payment flows where downtime is measured in cost, not convenience.

  • Extended-hours fault desk with named escalation contacts
  • Diverse routing designed and tested at commissioning
  • Proactive incident notification, as defined in the service schedule
  • Joint review cycle with the service report
On service commitments. Specific response and restoration targets, and any availability figure, are agreed per contract and recorded in the signed service schedule and its measurement appendix. This page deliberately does not publish them — a number on a website is not a commitment, and it should not be treated as one.
Fit

Who buys VISP, and why

Banks and financial institutions

Branch connectivity, ATM backhaul and inter-branch traffic where regulatory reporting and payment traffic share the same path. Diversity and change control matter more than headline speed.

Government and public sector

Office and service-point connectivity, often across a wide geography with mixed access media. Procurement normally requires a documented design before award.

Telecoms and ISPs

Wholesale capacity, interconnection and backhaul to fill coverage gaps without building in areas outside your own rollout plan.

Enterprise and campus

Multi-site businesses, industrial parks, hotels and universities needing consistent service across locations, with per-site reporting.

NGOs and missions

Clean procurement, English-language contracts and documented delivery — the paperwork that gets approved by a head office overseas.

Healthcare and education

Connectivity for facilities that handle personal data, where the network design and the data-protection position have to be consistent.

FAQ

Questions we are asked in procurement

Answers written for the people who have to defend the decision internally.

Are you the licence holder or are you reselling?
Both models exist in this market and the difference matters. eLON holds the service-provider position for the services it offers under its own licence, and controls routing policy, address management and monitoring for them. Where a specific service depends on an upstream carrier, we say so in the design document. Licence documentation is available for your procurement file on request.
How do you decide between fibre, microwave and wireless?
From the survey, not from preference. Distance, existing duct, line of sight, power availability, wayleave difficulty and the acceptable construction disruption all feed the decision. Where the answer is not obvious we present two options with the trade-offs stated, and let you choose with the evidence in front of you.
Can I get a service level with a specific availability figure?
Yes — in the contract, where it is measurable and enforceable. We deliberately do not publish a single availability figure on this website, because a protected fibre ring and a single microwave hop cannot honestly carry the same commitment, and a number on a web page is not something you can hold a supplier to.
What about sites with no available fibre at all?
That is a normal condition rather than an exception, and it is where a wireless or microwave design earns its place. We will tell you what the site can actually support, including the cases where the honest answer is that a reliable service needs civil works first.
How quickly can a service be turned up?
It depends almost entirely on the site and on whether new construction is needed: an existing duct route is a matter of weeks, a new trench or tower is not. We give you a staged schedule after the survey with the critical path identified, so you can see which dependency is driving the date.
Next step

Bring us the problem, not a specification.

The most useful first conversation is a technical one: what has to work, by when, and what has already been tried. We will tell you plainly whether it is something we should be doing.

Technical first responseA qualified engineer reviews your requirement before anyone calls you.
Written scopeYou receive a documented approach, assumptions and exclusions you can circulate internally.
Local channelsReach us on phone, WhatsApp, Telegram or email — whichever your team already uses.
One point of accountabilityOne contract and one escalation path across connectivity, identity and AI.

Request a technical discussion

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